Before purchase
Please review the plan features and billing period before payment. Custom domains, third-party services, and completed custom work may carry separate non-refundable costs.
Refund requests
If the service does not materially match the purchased plan, contact us promptly with the account email, payment details, and a description of the issue. Eligible requests are assessed according to the service delivered and applicable Malaysian consumer law.
Processing
Approved refunds are returned to the original payment method where possible. Bank and payment-provider processing times may vary.
Questions may be sent to hello@rimays.com.